The hospitality areas at the Etihad Stadium (home of Manchester City FC) are looking to reap the benefits of a smart kitchen automation solution this season, with dramatic improvement in service delivery times.
The expected improvements will be made possible by the installation of Call Systems Technology (CST) ConnectSmart Kitchen (CSK) system across the six hospitality areas to ensure quick and efficient service levels for all visitors to the club.
Neil Worcester, Venue Director at Fabulous FanFayre, contract caterers at the Etihad Stadium, commented:
The catering facilities at the stadium were in real need of modernisation and to be operational efficient. Now, with the help of CST and Verteda, we offer a superior quality service, that ensures quick and efficient service levels and in turn, customer satisfaction. The kitchen automation system is ideal for when the team are juggling lots of orders, something which is sure to increase with the recent approval for an extra 14,000 seats at the stadium.
CST worked alongside hospitality technology solutions provider Verteda to provide a flexible kitchen automation solution, replacing the stadium’s existing manual and printer paper operation. The overall project included the installation of the InfoGenesis POS solution and mobile ordering devices, with the aim of incorporating technology to streamline back of house processes, such as supplier orders, inventory control, cash management and Business Intelligence reporting.
CST was tasked with improving service delivery times, communication between front and back of house and order delivery in the kitchen. The system also had to deal with reducing labour by eliminating the need for staff to go to the kitchen to request orders.
The ConnectSmart Kitchen (CSK) system also provides operational data to help the stadium’s business managers learn about the kitchen operation so that they can continue to improve service delivery for every fan visiting the stadium in the future.
CST installed a 16 screen CSK system across the six different hospitality areas at the stadium, allowing the separate kitchens to work seamlessly together without the need for manual communication – leaving staff able to focus on service.
The CSK system helps the stadium’s chefs to determine which food items to focus on, taking into consideration preparation times of each so all items for the order complete at the same time. Screens at each chef’s station present staff with all the information they need when and where they need it. This ensures that customers receive their meals together, freshly prepared, even when cooking times vary.