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All posts tagged hospitality solutions

Wincor Nixdorf recently announced that it has entered the hospitality market to offer stadia and entertainment venues the ability to maximise revenue opportunities. The move is supported by the launch of cloud-based Kappture PoS software to help venues deliver seamless payment solutions, and an enhanced customer experience.

Backed by Wincor Nixdorf’s strong foundation in retail, the company’s innovative cloud-based, tablet point-of-sale (POS) solution will be available to provide real-time payment data, allowing financial, IT and operational staff to gain a complete picture of performance across a venue to make important sales decisions and reduce support calls as a result.

With 83 per cent of stadium visitors buying drinks and 74 per cent buying food on match days[1], there is a need for efficient payments to meet ongoing demand. As part of the solution, the POS software manages credit and debit card transactions, including contactless payments and wristband payments. The move will build on Wincor Nixdorf’s already strong global foundation and accelerate the company’s position in hospitality, attracting customers worldwide.

Wincor Nixdorf’s entry into the hospitality market builds on the success of its most recent new business win with the Rugby Football Union (RFU), thanks to its partnership with Addvance IT. The solution has been selected by Twickenham Stadium (pictured above) for its speed of transactions, customer service benefits, ease of operation and access to real-time business information.

Craig Bevan, Managing Director, Retail at Wincor Nixdorf, said:

We are delighted to be working with stadia and entertainment venues globally to enable them to deliver efficient transactions. Using our proven ability in retail, we will ensure high uptime of checkouts to provide maximum revenue opportunities and most importantly, help to ensure that customers receive a quick and easy payment experience.

 

[1] Data gathered from Future Foundation

 

Revenue Optimisation and Technology in Stadia are just two of the special conference roundtable sessions that will be held during next week’s unmissable Stadia & Arena Asia Pacific 2015 event – the region’s largest conference & exhibition for sports venue design, build, management, operation, fit-out and technology. Over 50 industry expert speakers (including many end-users) will be imparting their invaluable knowledge and advice, with 40+ industry-leading producers and suppliers to be showcasing their innovative products and solutions. If you haven’t already secured your place, then make sure to register online TODAY at: www.saevents.uk.com

 

If you haven't already registered to attend Stadia & Arena Asia Pacific 2015, then make sure to do so online today at: www.saevents.uk.com

If you haven’t already registered to attend Stadia & Arena Asia Pacific 2015, then make sure to do so online today at: www.saevents.uk.com

Bristol Sport innovates in hospitality with award-winning technology acquisition

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Bristol Sport has awarded Verteda Ltd a wide-ranging contract for a new fully automated hospitality solution as part of its rebuild of Ashton Gate Stadium, which is home to Bristol City FC and Bristol Rugby. Following a hugely successful season, which saw City promoted to the Championship and Bristol Rugby finish top of its Championship in regular season, this is Ashton Gate’s first fully integrated automated solution specifically designed to meet all hospitality requirements for both clubs.

Bristol Sport manages the commercial interests of its group of sporting clubs, working across rugby; football; basketball and motor racing in Bristol, and aims to replicate the successful approach adopted in other cities such as Barcelona to benefit sports fans.

Frazer Halliday, Chief Technology Officer at Bristol Sport, the company managing the £45m rebuild, said:

Previously, the approach was mostly manual and outsourced, which could obviously have an impact on speed, accuracy and customer service. However, the new stadium released investments to revamp that approach; implementing an automated solution to improve service to fans; to streamline operations; build revenues and manage back-of-house operations.

Halliday added that the stadium will gain far greater control of its operations in real-time, from stock control to workforce management, with faster transactions at the front-end, as he explained:

We can also serve fans better through innovations like the Qjacker app.

Verteda’s integrated solution with Bristol Sport includes:

  • InfoGenesis™ POS software from Agilysys, Inc. for Food & Beverage and Retail operations: Greater accuracy, improved customer service, faster transactions and customer throughput
  • Qjacker – Verteda’s mobile ordering and queue-busting solution means fans can pre-order in advance or from their seat, then quickly collect fulfilled orders from dedicated lanes in the stadium
  • VSS – the Verteda Stock Solution for dynamic real-time stock monitoring and management through InfoGenesis POS, supporting venues, food concessions and bars across the stadium
  • Contactless payment capabilities integrated with POS – improving speed of service and reducing cash held onsite, the stadium aims to achieve 30% of all transactions via contactless
  • WMx – Verteda’s workforce management solution to ensure the right staff are targeted in the right locations at the right time, easing scheduling and management
  • Ecommerce for Retail solution – a cost-effective platform powered by the Magento content management system to improve customer service and drive increased sales, linked to the Retail stock system for inventory to provide a holistic view of the business
  • Events500 – intuitive Conference & Events Management system for meticulous planning and flawless execution, supporting more efficient, guest-focused and profitable events at the stadium

Bristol Sports’ Halliday advised:

It was an extremely rigorous selection process, with the contract awarded to Verteda based on the quality and performance of its technology, and the company’s huge experience in this sector. We wanted to move to the next step in food and beverages and retail, with a more integrated and automated approach, and we had confidence Verteda would deliver.

Work is underway to transform Ashton Gate into a state-of-the-art 27,000-capacity stadium, which will also see it become the largest conference and events facility in the south-west of England. The 86-year-old Wedlock Stand has been demolished and replaced with a new 6,000-seater South Stand, housing new conference facilities, administration offices, sports bar, café and shops. The Dolman Stand has been completely remodelled with a roof extension and lower-tier replacement. Both stands will be open in time for the 2015-16 season. The third and final phase of the project sees the demolition of the Williams Stand, which will be replaced with a two-tier 11,000-seater stand, which includes a dining hospitality area capable of seating almost a thousand people, 18 corporate boxes and a media centre.

Following an outstanding season, Bristol City’s Manager, Steve Cotterill, was named the League Managers’ Association League One Manager of the Year in May, recognising his contribution to a double-winning season: the Sky Bet League One title and a record-breaking third Johnstone’s Paint Trophy.

Trevor Roberts, Sales Director, Verteda Ltd, said:

We have proven our abilities to deliver stadia-centric solutions, and are thrilled to bring those solutions to Bristol Sport. We’ve delivered more than 50 similar stadium projects in the last few years, which meant Bristol Sport could talk to our customers across the UK and gain insights into the benefits we deliver with integrated solutions.

This solution, he says, will see Bristol Sport and its group of sporting clubs achieve a raft of benefits, “including the complete removal of manual processes in key areas such as cash handling while seeing new opportunities for ordering and service, plus new operational insights for retail operations and improved workforce allocation across permanent, casual and temporary staff.”

 

Our forthcoming Q2/Summer ’15 edition of PanStadia & Arena Management includes an in-depth Q&A with Bristol Sport’s Chief Stadium Operations Officer, Mark Kelly, in which he speaks about the stadium rebuild and the fans first initiatives that will be employed in the new venue.

New-look Gatsby Club unveiled for The Championships, Wimbledon

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Hospitality provider Keith Prowse has redesigned The Gatsby Club to bring guests closer to the action by bringing the Wimbledon experience inside the award-winning venue. The exciting new interior will incorporate a colourful new scheme in keeping with the All England Lawn Tennis Club’s theme, ‘Tennis in an English Garden’.

As guests arrive at The Gatsby Club they will be fully immersed in to The Championship’s with intricate detail incorporating tennis racquets into the design, light boxes bringing the garden theme to life and a team of hostesses in show-stopping uniforms provided by Ted Baker. World-renowned chef Albert Roux OBE, who has designed and developed the menus, will be on hand to answer any questions about the three-course à la carte menu. Visitors can also enjoy words from high-profile guest speakers, such as Lindsay Davenport and Pat Cash.

A team of international mixologists from MIX Global will be on hand to serve an exquisite array of cocktails, from the elegant and refreshing ‘Grey Goose Le Fizz’ to bespoke cocktails designed especially for The Gatsby Club, including the ‘Wimbledon Cup’ and the ‘Gatsby Club’ house special, which features fresh raspberry syrup, orange bitters, fresh lemon and Bombay Sapphire Gin. As the afternoon gets into full swing, guests can experience the ‘Ultimate Bombay Sapphire Gin and Tonic Twists’ or have a reimagined G&T to their own specification, including the Earl Grey tea-infused Bombay Sapphire G&Tea.

Liquid nitrogen ice-cream from ‘Lick Me I’m Delicious’ will be presented for a theatrical surprise, making a legendary dining experience. When guests are not in their official courtside seats, TVs throughout The Gatsby Club will be able to keep them up-to-date on the tennis action.

Sam Coates, Head of Marketing for Keith Prowse said:

This year we have created an exciting microcosm of Wimbledon inside The Gatsby Club. In a people-focused business, we recognise that relationships are paramount to our success so we work closely with the All England Lawn Tennis Club throughout every stage of the event, from planning to evaluation.

Keith Prowse is part of Levy Restaurants UK, the sports, leisure and hospitality division of Compass Group UK & Ireland. It is the official hospitality provider at The Championships, Wimbledon and has been creating up-scale packages that reflect the stature of the world-class tennis tournament since 1962.

11.The Gatsby Club - View 6 (2) 14.The Gatsby Club - View 8 - Rev a

Call Systems Technology scores contract with Manchester City FC through partner Verteda

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The 48,000 visitors of Premier League champions, Manchester City FC, will reap the benefits of a smart kitchen automation solution this season, which will see a dramatic improvement in service delivery times across its hospitality areas at Etihad Stadium.

Call Systems Technology (CST), the UK’s leading supplier of on-site wireless communications systems, has installed its ConnectSmart Kitchen® (CSK) system across the six hospitality areas to ensure quick and efficient service levels for all visitors to the club.

CST worked alongside hospitality technology solutions provider, Verteda, to provide a flexible kitchen automation solution, replacing the stadium’s existing manual and printer paper operation. The application of CSK® took place as part of a major renovation of the front and back of house facilities at the Etihad Stadium, managed by Verteda. The project included the installation of the award-winning InfoGenesis POS solution and mobile ordering devices, with the aim of incorporating technology to streamline back of house processes, such as supplier orders, inventory control, cash management and Business Intelligence reporting.

CST was tasked with improving the following: service delivery times, communication between front and back of house, and order delivery in the kitchen. The system also had to deal with reducing labour by eliminating the need for staff to go to the kitchen to request orders. The ConnectSmart Kitchen® (CSK) system provides operational data to help the stadium’s business managers learn about the kitchen operation so that they can continue to improve service delivery for every fan visiting the stadium in the future.

CST installed a 16 screen CSK® system across the six different hospitality areas at the stadium, allowing the separate kitchens to work seamlessly together without the need for manual communication, leaving staff able to focus on service. The CSK® system helps the stadium’s chefs to determine which food items to focus on, taking into consideration preparation times of each so all items for the order complete at the same time. Screens at each chef’s station present staff with all the information they need when and where they need it. This ensures that customers receive their meals together, freshly prepared, even when cooking times vary.

Ashley Sheppard, Commercial Director at CST, commented:

What a fantastic result for Manchester City FC. As championship winners, it is more important than ever that the team’s skill on the pitch is complemented by the quality of their stadium hospitality. The potential for 48,000 visitors to be at the stadium on match day creates an incredibly demanding atmosphere for hospitality staff where speed and efficiency of service are paramount.

Our CSK® system was a crucial component of the new hospitality technology implemented at the site. It ensures that all food is prepared quickly and efficiently – especially at half time when the staff are placed under enormous pressure.

Neil Worcester, Venue Director at Fabulous FanFayre, contract caterers at the Etihad Stadium, added:

The catering facilities at the stadium were in real need of modernisation and to be operational efficient. Now, with the help of CST and Verteda, we offer a superior quality service that ensures quick and efficient service levels and in turn, customer satisfaction. The kitchen automation system is ideal for when the team are juggling lots of orders, something which is sure to increase with the recent approval for an extra 14,000 seats at the stadium.