PanStadia & Arena Management Magazine is the undisputed world leader for the business of stadia, arenas, sporting events and venues on a global scale.

Vivint Smart Home Arena goes fully cashless

Vivint Smart Home Arena, home of the NBA’s Utah Jazz, has completed its transition to a fully cash-free environment this month.

The sports and entertainment venue now only accepts credit, debit and prepaid cards, and mobile payments for sales at all food and beverage points of purchase, the box office, and Utah Jazz Team Store.

Last October, Vivint Smart Home Arena began its phased transition to cash-free purchases at select locations on the main and upper concourses to improve speed of service and enhance the fan experience.

Initial testing over the last few months indicates that cash-free transactions resulted in a 10-30% reduction in time spent in line for concessions.

John Kimball, president of Vivint Smart Home Arena, said:

The feedback from our initial phase of the cash-free transition was resoundingly positive.

There’s no doubt that cash-free transactions have sped up the lines at our concessions locations so fans can get back to the action quicker, and we’re eager to expand the cash-free environment to all food and beverage locations, the box office, and Utah Jazz Team Store for the benefit of all fans.

Food and beverage locations will now only accept credit, debit and prepaid cards, Jazz Notes, and Utah Jazz + Vivint Arena app digital wallet.

The Utah Jazz Team Store will now only accept credit, debit and prepaid cards, Utah Jazz + Vivint Arena app digital wallet, and mobile payment options including Apple, Samsung, Google, and Android pay. The arena box office will now only accept credit, debit, and prepaid cards.

For guests without an electronic form of payment, five cash-to-card kiosks are located throughout the main and upper concourses and the America First Atrium. There is no fee to use the machines, which will convert cash to a Mastercard prepaid debit card that can be used anywhere inside or outside the arena. Cash-to-card conversions have accounted for less than one percent of all transactions at the arena since October.

@PanStadiaArena