Wembley National Stadium Limited (WNSL) has retained Integrated Security Consultants Ltd (ISC) as lead provider of security services to Wembley Stadium for a further five years. ISC first won the contract in a 2009 competitive tender and has since impressed the operator with its development and investment in the 90,000 capacity stadium. ISC Managing Director Pat Carr said:
We believe WNSL has extended our contract because the management team and work force have a distinguished track record in helping the National Stadium deliver world class events and welcoming the biggest names in sport and music.
We have totally integrated with the Wembley management team to the extent that our team is perceived as an internal department of the National Stadium. ISC’s senior management has proven its expertise in delivering a service fit for this iconic venue and we are proud to have been awarded the extension of the Wembley contract. We look forward to building on the strengths of this partnership.
ISC’s Permanent Security Team, headed by ISC’s Head of Operations Bob Milnes, will continue to provide Wembley with 24/7 integrity and full building security. The company also provides corporate security for Club Wembley and conference and banqueting security at events, which welcome up to 10,000 people. As part of the contra, Carr remains Wembley Stadium’s operational planning consultant and part of the senior crowd safety team. ISC managers also undertake key roles at matches and major events, such as response team managers, safety officers, pitch security, corporate and VIP area security, customer services teams and stadium announcers.
ISC’s operational duties at Wembley range from site patrols and monitoring CCTV to ensuring the Stadium’s environmental ‘switch-off’ policy is being adhered to. As the first point of contact for visitors, the company’s security officers place customer service at the forefront of their duties. ISC provides 24-hour security, 365 days a year, liaising with the Metropolitan Police, Brent Council and WNSL to ensure the integrity of the venue and its patrons.