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All change for ticketing at Edgbaston Stadium

Edgbaston Stadium, home to Warwickshire County Cricket Club, Birmingham Bears T20 and international cricket has appointed SecuTix and The Ticket Factory as its official ticketing partners.

The Ticket Factory and SecuTix jointly pitched for the business, which has been with the incumbent Ticketmaster for 25 years.

By joining forces, The Ticket Factory, one of the UK’s leading national ticketing agents, and SecuTix, a global ticketing engagement platform for sports, culture and entertainment industries, will offer a full-service approach to ticketing for cricket matches, conferences and events at the stadium.

SecuTix will be the ticketing technology partner, powering ticket operations. The Ticket Factory will manage a full range of support services including marketing, customer care, web development and customer segmentation and insights.

Alex Perkins, head of commercial at Edgbaston, said:

By having such a strong allocation of major matches from 2020 to 2024, we’ve been able to conduct a full review of our ticketing operations to ensure that we provide the best possible system for our Warwickshire members, supporters and international fans.

Making it easy for everyone to navigate and purchase the tickets and Membership that they desire is the fundamental goal, but this new system designed by SecuTix goes beyond our initial brief, by linking in with our retail offering and conference and events business.

With The Ticket Factory based in Birmingham, we have the added benefit of partnering with a local business and are able to utilise its vastly experienced customer service team during the major on-sale periods as well as their local reach to attract new fans to the club.

Edgbaston Stadium is one of the largest cricket grounds in England. Annually, it welcomes 200,000 cricket supporters and 100,000 conference and events visitors.  Tickets through the new partnership will first go on sale late Summer 2019 with the Twenty20 season.